Term & Conditions

1. General

EMERI INTERNATIONAL SDN. BHD. reserves the right to update, modify, or remove any part of these Terms and Conditions without prior notice. Continued use of this website constitutes your acceptance of any changes made.

Violation of these terms may result in restricted access, order cancellation, or appropriate legal action.

2. Site Content & Copyright

All content on this website — including but not limited to product descriptions, text, images, videos, graphics, and logos — is the property of EMERI INTERNATIONAL SDN. BHD. unless otherwise stated.

Unauthorized use, reproduction, or distribution of any material is strictly prohibited without written consent.

3. Product Information

We specialize in premium Malaysian natural bird’s nest products. While we strive to ensure that all product details are accurate, minor variations in color, texture, or packaging may occur due to natural factors or display settings.

Prices, promotions, and availability are subject to change without notice.

4. Ordering & Payment

Orders can be placed directly through our website without the need for account registration. Customers may choose between Self Pick-up or Delivery to Doorstep options.

  • Self Pick-up: Available at Kuala Lumpur (Malaysia) or Guangzhou (China). After successful payment, a 10-digit collection code will be generated and sent via SMS/WhatsApp for verification at pick-up.
  • Delivery: Customers must provide accurate delivery details and contact information. Delivery fees will be calculated at checkout.

All orders are confirmed only after full payment is received. We reserve the right to cancel or refund any order suspected of fraud or error.

5. Cancellation & Refund Policy

Once payment is made, orders cannot be cancelled as our products are perishable and customized upon order. Refunds are only applicable in cases of damaged, expired, or incorrect items received — subject to investigation.

To request a refund or replacement, please contact us within 3 working days of receipt.

6. Self Pick-up & Delivery Terms
  • For self pick-up, customers must present their 10-digit collection code upon arrival.
  • Items not collected within 7 days of notification may be forfeited without refund.
  • For delivery orders, we are not responsible for delays caused by customs clearance, courier services, or incorrect addresses provided by customers.
7. Return Policy

Due to the delicate nature of bird’s nest products, returns are not accepted once items are opened or used. All returned products must be unused, unopened, and in original packaging (if applicable).

8. Indemnification

You agree to indemnify and hold harmless EMERI INTERNATIONAL SDN. BHD. from any claims, losses, or liabilities arising from your breach of these terms or misuse of our website.

9. Accuracy of Information

While we make every effort to ensure that product information and pricing are accurate, occasional errors may occur. We reserve the right to correct any inaccuracies and to cancel or amend orders if necessary.

10. Third-Party Links

Our website may include links to external websites for reference. We are not responsible for their content, privacy policies, or business practices.

11. Privacy & Data Protection

Customer information (such as name, contact number, and address) will only be used for order processing and communication purposes. We do not sell, rent, or share your personal data with third parties.

12. Contact Information

For inquiries or assistance, please contact us at:
📧 Colinangela212@yahoo.com
📞 +6017 698 5232

EMERI INTERNATIONAL SDN. BHD. (1309468-U)
Website: www.emybn.com